Wednesday, August 26, 2020
Medical School and Pediatrician Essay
Many openings for work are accessible in various kinds of vocations. Pediatricians like youngsters and science; they assist take with minding of wiped out patients. Turning into a pediatrician requires a ton of tutoring and preparing; it includes a wide range of aptitudes for consistently work. The pay of a pediatrician differs on the measure of training and on the ability level. There are many openings for work in this calling; it is well on the way to increment with openings. A pediatrician requires a liberal measure of training after secondary school. The base instruction required to turn into a pediatrician is 4 years of school, 4 years or clinical school, and 3 years of residency(YourPediatrician. com 1. ) The nuts and bolts that most clinical schools suggest are Biology; 1 course of hereditary qualities, 1 course of microbiology, and 1 course of atomic biology(2. ) Also, Chemistry, 1 - 2 courses of natural science, Physics, I course is essential, and Math 2 courses in analytics (2. ) A decent method to get into universities and clinical schools is to have a great deal of humanitarian effort on the applications, universities love to see individuals are engaging with your locale and getting hands on preparing (Prerequisites for Becoming a Pediatrician 2. ) It might take a ton of tutoring and be very tedious to turn into a pediatrician yet it disobediently pays off. Pediatricians need to have various abilities and gifts. To be a fruitful pediatrician they have to have a solid love for kids and a great deal of persistence (Prerequisites for Becoming a Pediatrician 1. )Youngsters react best to individuals who care about them (1. ) Students must get hands-on preparing and care for youngsters with disease and their novel issues (1. ) They should be presented to an emergency clinic setting just as an office setting and be acquainted with basic consideration issues (1. ) Some other significant aptitudes required is to have the option to educate individuals on what to do, planning and utilizing logical guidelines to and strategies to explain problems(California Career Zone 2. ) Being a pediatrician is a hard activity, discussing the training as well as pretty much all the aptitudes and experience required.
Saturday, August 22, 2020
How to Early Prepare for the SAT
Step by step instructions to Early Prepare for the SAT SAT/ACT Prep Online Guides and Tips One of the most widely recognized occasions to take the SAT is during junior year of secondary school (th grade). Is it too soon to begin on the SAT arrangement on the off chance that you start before junior year - state first year or even center school? What would you be able to do to help with the SAT during the early years? The SAT is one of the most effective approaches to help your odds of getting into school. I've said it previously however I'll state it once more: on the off chance that you have gone through under 40 hours all out reading for the SAT, hour-for-hour, there is NO BETTER WAY to improve your school chances than by SAT considering. Does this imply it's not proficient to concentrate route early for the SAT? I accept that is it not. There are a couple of key reasons I'll diagram later, yet the primary logicis this: By beginning to study and consider the SAT before, you have such a large number of various choices and mediations open to you. The well-known adage that a fasten in time spares nine holds specific valid for the SAT. Let's assume you discover your math score is fantastically powerless: in case you're a first year recruit or center schooler you can very gain proficiency with the basic math content. You have the years to take that variable based math class or hard math class to improve your aptitude. Let's assume you find that your SAT score is unequivocally restricting your school alternatives - you have such huge numbers of years to fix that. Right away, here are someadvantages to beginning early: 1. You know where you stand. When you plan for the SAT and take it the first occasion when, you'll know generally where you remain in the school affirmations process. The most significant favorable position to taking the SAT early is that you'll know whether the SAT is a restricting element for you in school confirmations. On the off chance that your SAT score is 1510 however your GPA is just 2.5 and you have two extracurriculars, at that point the SAT isn't your restricting component. You'll realize that you can unwind about the SAT, never stress over it again (simply utilize your first score) and lift the other two as much as could reasonably be expected. On the other hand, if your SAT score is 1220 yet your GPA is pushing 3.9 and you have clubs like none other, the SAT is a firmly constraining element. It would be certainly justified regardless of your while to go through over a hundred hours on SAT concentrate for this situation. Knowing this early gives you such huge numbers of points of interest. You'll know way in advance what your equalization of exertion ought to be between the SAT and other school affirmation factors. 2. You remember content. I would instruct the follow proportion with respect to content versus technique contemplating relying upon how a long ways in front of junior year you are. In the event that you are considering junior year, I accept a 60/40 content:strategy proportion is generally ideal. Now you've just constructed your hidden aptitudes for a considerable length of time, so content examining will have constrained returns, while systems, becoming accustomed to the planning, exhaustion, and idiosyncrasies of the test are an extraordinary method to get brisk focuses. On the off chance that you are contemplating sophomoreyear the proportion is 70/30, first year the proportion is 80/20, and in center school the proportion should be 90/10. For what reason do I suggest a higher content:strategy proportion the previous you study? The straightforward explanation is twofold. First you overlook content less through time. When you figure out how to understand an arrangement of straight conditions, you'll be utilizing that all the time in math class, and frequently, all things considered, also. It resembles riding a bike; you won't overlook it. Then again, realizing a technique like twofold check at minute 20 will gain you focuses, yet except if you're taking the SAT, you won't rehash it thus you'll overlook it a lot quicker. Second, content considering experiences less diminishing peripheral returns: system can just take you up until now, yet substance can take all of you the way. I would state you'll be similarly as effective reading for SAT content junior year as first year. Start early, and start by concentrating on content. 3. You get the SAT over with Junior and senior year will as of now be upsetting enough for what it's worth. You'll be applying to various schools, attempting to get the most noteworthy GPA conceivable (junior and senior year GPAs matter most), and these will be your prime a very long time to contend in various rivalries that will be the crown gem of your school applications. You don't need the pressure of unsure SAT scores to add to that. So concentrate early, and you could get it over with when you arrive at junior and senior year. Actually, this is actually the technique I took: I look the test just a single time and never needed to stress over it the majority of junior and senior year. The purpose of this is it's unquestionably helpful to begin on SAT concentrating before. Discovered this article valuable? Get significantly increasingly accommodating with our Free SAT Ebook! /<![CDATA[ var om57f1dadd6e695,om57f1dadd6e695_poll=function(){var r=0;return function(n,l){clearInterval(r),r=setInterval(n,l)}}();!function(e,t,n){if(e.getElementById(n)){om57f1dadd6e695_poll(function(){if(window['om_loaded']){if(!om57f1dadd6e695){om57f1dadd6e695=new OptinMonsterApp();return om57f1dadd6e695.init({s:23642.57f1dadd6e695,staging:0,dev:0,beta:0});}}},25);return;}var d=false,o=e.createElement(t);o.id=n,o.src=//a.optnmnstr.com/application/js/api.min.js,o.onload=o.onreadystatechange=function(){if(!d){if(!this.readyState||this.readyState===loaded||this.readyState===complete){try{d=om_loaded=true;om57f1dadd6e695=new OptinMonsterApp();om57f1dadd6e695.init({s:23642.57f1dadd6e695,staging:0,dev:0,beta:0});o.onload=o.onreadystatechange=null;}catch(t){}}}};(document.getElementsByTagName(head)[0]||document.documentElement).appendChild(o)}(document,script,omapi-content); /]]> Have companions who likewise need assistance with test prep? 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Thursday, August 20, 2020
Why You Should Take Care of Your Body and Health
Why You Should Take Care of Your Body and Health Stress Management Effects on Health Print Why You Should Take Care of Your Body and Health By Elizabeth Scott, MS twitter Elizabeth Scott, MS, is a wellness coach specializing in stress management and quality of life, and the author of 8 Keys to Stress Management. Learn about our editorial policy Elizabeth Scott, MS Medically reviewed by Medically reviewed by Daniel B. Block, MD on November 23, 2019 twitter linkedin Daniel B. Block, MD, is an award-winning, board-certified psychiatrist who operates a private practice in Pennsylvania. Learn about our Medical Review Board Daniel B. Block, MD Updated on February 13, 2020 Matt Dutile/ Getty Images More in Stress Management Effects on Health Management Techniques Situational Stress Job Stress Household Stress Relationship Stress Health problems, even minor ones, can interfere with or even overshadow other aspects of your life. Even relatively minor health issues such as aches, pains, lethargy, and indigestion take a toll on your happiness and stress levels. One way to improve your ability to cope with stress and feel better is to make a commitment to healthier habits. Poor health habits can add stress to your life and also play a role in how well you are able to cope with stress. The stress that comes from poor health is significant. Health challenges also affect other areas of your life. Health problems can make daily tasks more challenging, create financial stress, and even jeopardize your ability to earn a living. Stress itself can exacerbate health issues from the common cold to more serious conditions and diseases,?? so maintaining healthy habits can pay off in the long run. Here are a few healthy habits that carry a big impact: Eat a Healthy Diet for the Right Reasons Rather than eating right solely for the promise of looking better in your jeans, you should also make a commitment to eating foods that will boost your energy levels and keep your system running smoothly. This is because what you eat can not only impact your short-term and long-term health, it can affect your stress levels.?? Its much harder to cope with stress if you are hungry or malnourished. Hunger can make you more emotionally reactive to stressors, leaving you irritable or even angry in the face of minor daily annoyances. Watching what you eat can be a stress management tool as well as a health preserver. Another reason its a good idea to maintain a healthy diet is that your diet can have an effect on your mood.?? While the effects of an unhealthy diet are cumulative and become more apparent in the long-term, you are also less likely to feel well in the short-term if you are eating a diet heavy on sugar-laden, fatty, or nutritionally empty foods. Some of the more immediate effects poor diet include feeling: LethargicJitteryMoodyFatiguedHungryWeak Eating well has important long-term consequences, but it may also help you feel more energetic and optimistic in the short-term as well.?? If you remind yourself that what you eat now will affect how you feel in the coming hours, it may be easier to stick to a healthy diet. Make Sleep a Priority Sleep can have a serious impact on your overall health and well-being. Make a commitment to get enough sleep at night. If you havent gotten adequate sleep, you may be less productive, less mentally sharp, and otherwise more prone to the effects of stress.?? Some good habits that can help: Try to get a full eight hours of sleep each nightAvoid caffeine after 2 pmAvoid eating foods in the evening that might disrupt your sleepGo to bed at the same time each night; wake up at the same time each morningCreate a restful sleep environment; make sure your bed is comfortable and keep the room at an optimal temperature for sleeping (between 60 and 67 degrees Fahrenheit)Adopt a calming technique such as meditation to help yourself relax each night before bed You may be surprised by how much less stressed you feel when youre not tired if this is an issue for you right now. Following good strategies can help if you have trouble getting quality sleep when stressed. Not only will you sleep better, but youâll feel better all day. Find a Fitness Habit That Works for You Weve all heard the advice to eat right and exercise, but it can be difficult to fit in workouts around a busy schedule, particularly when youre feeling exhausted from stress. One effective strategy for making fitness a regular part of your life is to build an exercise habit around your other habitsâ"either attach a workout to your morning routine, your lunchtime habits, or make it a regular part of your eveningâ"you get the idea.?? If you make a morning jog part of your getting-ready-for-work routine, for example, it is much more likely to happen than if you wait until you feel like jogging and happen to have a free half-hour, especially if you lead a busy life like most of us and are tired at the end of the day. Another important way to make exercise easier is to choose an activity that you actually enjoy. Some examples include walking while listening to an audiobook or attending a class at your gym where good music drives up your energy level. Finding an activity that you enjoy means that you are more likely to stick with it. Find a form of exercise that youd like to do and then find a time when you can make it work with your schedule. Watch What You Put Into Your Body Avoid putting unhealthy substances into your body; nicotine, excess alcohol, and even excessive caffeine can take a toll on your health in the long run, but also make you feel lousy overall in your day-to-day life. In fact, it helps if you can avoid allowing toxic thinking patterns from exacerbating your stress levels as well.?? Find healthier ways to manage stress, and youll enjoy double health and stress management benefits. A Word From Verywell These are three important ways to take care of your body that you may not naturally think of as stress relievers. If you set goals to make these ideas a reality in your life, not only will you feel the difference immediately, but you will also see results in multiple areas of your life in the coming weeks and months. Few habits come without effort, but these three can make a significant impact on your life, and are well worth the effort.
Sunday, May 24, 2020
What Should Millionaires Give - 920 Words
In a 2006 article ââ¬Å"What Should Millionaires give and what should you?â⬠for The New York Times Paul Singer a world renowned philanthropist and political activist explores what a millionaire should donate and what others should be giving. Singer starts out by asking a question one would thing is relevantly easy to answer. What is a human life worth. Singer believes that without missing a beat most would reply that a human life is very valuable upwards of millions a dollar. While most people like to believe that they put a high value in real life do our actions support this? Singer argues that they do not. Bill Gates was shocked to discover that millions of children each year die from treatable diseases. If vaccines are available forâ⬠¦show more contentâ⬠¦The Global Alliance for Vaccines and Immunizations has made it their mission to ensure that people have access to life saving vaccinations. The GAVI has saved over 1 million lives. Singer progressively starts asking deeper and deeper questions. Such as why are these people donating. Are they doing it? Some have even suggested that Gates philanthropy was a result of a lack of trust in Microsoft. Do they genuinely care or is it a strategic business move to increase public opinion of them. Do they deserve praise for their actions or criticism for not doing more? Thomas Hobbes a 17th century English philosopher argues that all acts of charity are done for our own interest. He believed that we donââ¬â¢t help others to help them we do it to feel better about ourselves. Immanuel Kant would argue that ââ¬Å"an act has more worth only if it is done out of a sense of dutyâ⬠. He believed that if you did something because you enjoyed doing it, it had no moral worth. He believed that ââ¬Å"you are responsible for your obedience to the demand of dutyâ⬠. Whether a good deed is done to ease ones conscious or for duty to some larger force one thing is certain the people who benefit from it donââ¬â¢t careShow MoreRelatedThe Millionaire Next Door1452 Words à |à 6 Pagesãâ¬â¬Ã£â¬â¬The book of ââ¬Å"The Millionaire Next Doorâ⬠is written by Thomas Stanley and William Danko, and it uses lots of case studies and statistic data to tell us how the actual millionaires live in the society and how can normal people become millionaires. The book shows a unique insight of millionaires and base on the authorsââ¬â¢ research in last twenty years, thus the result is convincing. The authors try to tell us two things: wealth is what you accumulate but not what you spend; and there are some ways youRead MoreEssay about The Millionaire Next Door1036 Words à |à 5 Pages1100 What do you think of when you hear the word millionaire? Do you envision fancy cars, expensive attire, sparkly jewelry, an elaborate mansion? I know I did, that is until I read the book ââ¬Å"The Millionaire Next Doorâ⬠by Thomas J. Stanley and William D. Danko. Did you know that your typical millionaire may be living in your neighborhood or sitting at the next table over in your favorite family restaurant? The book is based on in-depth interviews and research of American millionaires and howRead MoreOccupy Wall Street: Are Big Corporations Leading to Americaââ¬â¢s Downfall?1521 Words à |à 7 PagesStreet (OWS) Movement is that it does not have any set claims or defined lines about the issue. There are thousands of people protesting for different reasons, and while they are all related to OWS, they are so different that it is hard to decipher what it is OWS actually wants and who is to blame for the continuing downfall of the economy. In early March of this year, before the start of the OWS protest, Zac Ellis published an article about a speech given by Ralph Nader at the UniversityRead MoreThe Automatic Millionaire Book Report1628 Words à |à 7 PagesAlan Haynes Mr. Millard Economics November 5, 2014 The Automatic Millionaire Book Report In David Bachââ¬â¢s book The Automatic Millionaire, he reveals to readers a plan that could help them prosper in life financially and retire early without any financial stress. In the first chapter of his book his introduces to us the McIntyres, a normal married couple looking to retire early. After talking to the couple, Bach discovers that this is no regular couple financially. He finds out that this coupleRead MoreThe Automatic Millionaire895 Words à |à 4 PagesThe Automatic Millionaire Meet the Automatic Millionaires The book begins with the author David Bach meeting Jim McIntyre after one of his investment classes. Jim requests to meet the author to review their financial situation and the meeting is set. Mr. Bach is amazed as he looks through the McIntyreââ¬â¢s finances and the conversation switches from looking at their situation to asking how theyââ¬â¢ve done what theyââ¬â¢ve done. What the McIntyres told the author has help himself and many others throughRead MoreWho Is A Millionaire?1010 Words à |à 5 PagesAbdelrahman Sirry ISE 1801 Monday February 15th 2016 Professor Danielski Who wants to be a Millionaire? This may sound strange, exaggerated or overrated, but freshmen year in college is the first step to be a Millionaire, yes, a Millionaire! Although freshmen year is an exciting one because student become totally independent and enter professional life, an unplanned and wasted freshmen year may lead to serious career problems. Students come from different parts of the globe, generally away fromRead MoreThe Habit Of Persistence By Dr. Howard Watson853 Words à |à 4 Pagesarticle on Reddit Share this article on Pinterest Expert Author Dr Howard Watson There are many behavioural characteristics that can be identified amongst those individuals who have succeeded as entrepreneurs and have consequently become self-made millionaires. One of the most important of such desirable and acquirable attitudes is the habit of being persistent. Calvin Coolidge stated this most eloquently when he said; Nothing in the world can take the place of Persistence. Talent will not; nothingRead More`` Slumdog Millionaire And The Great Gatsby By Wendy Wu : Homecoming Warrior1544 Words à |à 7 PagesEnglish as well. This gave me a broader horizon on understanding the future and how to overcome the challenged from the lessons I learned literature. Such as ââ¬ËSlumdog Millionaire, ââ¬ËThe Great Gatsby, ââ¬ËWendy Wu: Homecoming Warriorââ¬â¢ and ââ¬ËMulanââ¬â¢ has impacted my attitude and values towards the future. Danny Boyleââ¬â¢s 2008 film ââ¬ËSlumdog Millionaireââ¬â¢ is a piece of literature that has significantly shaped my attitude and understanding of life as I move out into the word. This is a film about a child named JamalRead MoreSlumdog Millionaire1507 Words à |à 7 PagesIn the movie Slumdog Millionaire, Salim and Jamal made many choices that affected them very differently even though they were both presented the same obstacles. In fact, the decisions that Jamal has made throughout his life helped him to acquire all the answers to the questions presented to him on the Indian version of Who Wants to Be a Millionaireâ⬠. The choices that they made were sculpted by their poverty and surroundings. Larry Ervin, the author of Slumdog Millionaires Artful Dodge - Film ReviewRead MoreAnalysis Of The Movie Slumdog 1247 Words à |à 5 Pagespeaceful as Boyle portrays in his movie, but more fearful and terrifying like Boo described in Behind the Beautiful Forevers. Slumdog Millionaire shows Jamalââ¬â¢s ââ¬Å"slumdogâ⬠childhood as an exciting adventure, carefree, always finding ways to acquire food or money, and narrowly escaping punishment for his deviant acts every time; however, the reality of childhood in the slum is better illustrated in Booââ¬â¢s book since it expose the danger of problems such as hunger, illness and childhood deviance. Behind
Wednesday, May 13, 2020
Dr. Jean M. Twenge s Generation Me - 2149 Words
To begin, in Chapter 7 of Generation Me, Dr. Jean M. Twenge, the author, discusses the relationship between the current generation and the fight for equality. Throughout the chapter, Twenge discusses how circumstances have changed for certain groups of people over the years, from the civil rights movement to the fight for gay marriage. At the end of the chapter, she introduces a section called, ââ¬Å"Attitudes Towards Gays and Lesbiansâ⬠(Twenge 207), which she uses to discuss the current (i.e., 2006) situation for gays and lesbians, along with the effects on contemporary society. Furthermore, Twenge includes testimonies from ordinary people and storylines from television shows to exhibit the increasing tolerable attitude towards gays and lesbians. She elaborates on the fight for gay marriage toward the end of the section and mentions how more people are fighting for that right everyday. Readers are reminded that unfair treatment of gays and lesbians occurs everywhere, from bul lying in schools to discrimination in the workplace. Twengeââ¬â¢s argument fully elaborates on the battle for equality for gays and lesbians, and thoroughly notes Generation Meââ¬â¢s response in the final section of Chapter 7. (Twenge 207-211) Indeed, Twenge utilizes each of the Aristotelian appeals, ethos, pathos, and logos, in order to relate to her audience, which is Generation Me. She uses logos when she says, ââ¬Å"While only 30% of the overall American population supports gay marriage, 59% - nearly twice as many ââ¬âShow MoreRelatedStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words à |à 1573 Pagesand permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458, or you may fax your request to 201-236-3290. Many of the designations by manufacturersRead MoreManagement Course: MbaâËâ10 Gene ral Management215330 Words à |à 862 PagesCapital FeigenbaumâËâFeigenbaum International Management, Sixth Edition HodgettsâËâLuthansâËâDoh Contemporary Management, Fourth Edition JonesâËâGeorge Driving Shareholder Value MorinâËâJarrell Leadership, Fifth Edition HughesâËâGinnettâËâCurphy The Art of M A: Merger/Acquisitions/Buyout Guide, Third Edition ReedâËâLajoux and others . . . This book was printed on recycled paper. Management http://www.mhhe.com/primis/online/ Copyright à ©2005 by The McGrawâËâHill Companies, Inc. All rights reserved
Wednesday, May 6, 2020
Library Issues About Public Image/ Gender Free Essays
Stereotyping is not actually a bad thing. However, the consequences of stereotyping are the ones that are important and matter (Marinelli and Baker, 2000). The people may ignore the existence of these stereotypes but the effects of these on the people are very crucial. We will write a custom essay sample on Library Issues About Public Image/ Gender or any similar topic only for you Order Now Image, on the other hand, is an issue and problem everywhere but the social situation is differs from one place to another. The image of librarians was being molded as early as the 1870s. Married women and men already had jobs and positions in the society. However, the single, unmarried women were left out and had no position in the society. These women engaged in professions such as: librarianship, nursing, social work and elementary school teaching which were not restricted to any gender and to civil status. Librariansââ¬â¢ work consisted of uplifting the morals of a middle-class home through books and to rescue people suffering from moral and intellectual poverty. (Garrison as cited by Engle, 1998) Reed (1995), on the other hand, said that librarianship was initially a job for men and was only feminized in the late nineteenth century. Even if the women were able to enter the profession, the men were retained but were able to advance to higher positions, administrative ones. Also, men comprised and dominated the American Library Association in 1876. The women were attracted to the profession because of the limited employment possibilities. The feminization of the profession came about as women were believed to be able to change the atmosphere in the library. Specifically, women are believed to soften the environment of stacks of books. Green (n.d.) conducted a survey that led to the stereotyping of the librarian as a woman, usually having old age, fair skin and single and there were no specifics on hair color. Marinelli and Baker (2000) and Goldstein (1977 as cited by Reed, 1995; Kneale, 2004), on the other hand, typecasted librarians to ladies with hair arranged in a bun, wearing chained spectacles, with a body covered up with a dress, hushing when noise is being heard and with a worried expression. Men librarians, alternatively, are being questioned with regards to their masculinity. They are usually characterized to be ineffectual, effeminate and unathletic (Reed, 1995). Surprisingly, in Greenââ¬â¢s study if the all aforementioned characteristics would be expected to be present in a person to be able to define a librarian, there would be no librarians at all. The characteristics may be present at one person at a time, but not all. Thus, stereotyping is not true in the study. In the same manner, only the spectacles hold as a true characteristic of a librarian in Marinelli and Bakerââ¬â¢s (2000) study. The impolite attitude of the librarian only holds true for some cases. And, the generalization of the unfriendly manner of the librarians may be attributed to the silent atmosphere of the library. It can therefore be said that the characterization of stereotypes does not come from the characteristics of real-time librarians. Marinelli and Baker (2000) justified stereotyping has a function in the society. The aged women, spectacles and being single are features that people do not want to emulate, but can somewhat be a convenient reprsentation of the unattractive, meek and rejected. In addition, the dominance of the women in the profession also contributed to the negative overtone in the stereotype (Carmichael, 1992 as cited by Marinelli and Baker, 2000). Similarly, other professions that are dominated by women are also being criticized. The characteristics of the librarian as said on the previous paragraph can be credited to the public librarians. They are the image keepers of the profession as they are the ones that people frequently see and look at (Marinelli and Baker, 2000). Also, the public are not much aware of special librarians or archivists. These people are also librarians but cater a specialized clientele. Although the public librarians constitute only a small portion of the total librarians, the stereotype has been used in many types of media, including films, that it became persistent characteristics. The forms of literature are one of the possible causes of stereotyping of librarians. Most literature often associated librarianship to lonesome characters in both men and women (Marinelli and Baker, 2000). Only a few have explored the possibilities of other characteristics of librarians, one of which is: ââ¬Å"sexy librariansâ⬠, a novel written by Edith Wharton in 1918. Films, on the other hand, characterize librarians differently (Raisch, 1993 as cited by Marinelli and Baker, 2000). Filmsââ¬â¢ portrayal of librarians vary from spinsters (Donna Reed in ââ¬Å"Itââ¬â¢s A Wonderful Lifeâ⬠, Hilda Plowright in ââ¬Å"Philadelphia Storyâ⬠or the librarian in ââ¬Å"Breakfast at Tiffanyââ¬â¢sâ⬠), repressed ladies (Barbara Stanwyck in ââ¬Å"Forbiddenâ⬠), mean archivists (Bertha in ââ¬Å"Citizen Kaineâ⬠) to innocent blondes (Carole Lombard in ââ¬Å"No Man of Her Ownâ⬠or Goldie Hawn in ââ¬Å"Foul Playâ⬠). And some also feature male librarians (John Rothman in ââ¬Å"Sophieââ¬â¢s Choiceâ⬠, Jason Robards in ââ¬Å"Something Wicked This Way Comesâ⬠and Peter Sellers in ââ¬Å"Only Two Can Playâ⬠). However, the actors and actresses that play librarians are often attractive people (Katherine Hepburn, Parker Posey, Peter Sellers) that their portrayal is not seen to reflect the real thing. The specialized training of librarians that is not publicly known may be a factor that affects the public perception on librarianship. Their tasks such as referencing, checking and shelving are seen simply as clerical tasks. Nevertheless, there is a Masters in Library and Information Science that is a sort of requirement in the field of professional librarianship. Those without the degree may not be able to advance to the professional level but still be a librarian. Sadly, librarians are much affected by the negative typecasting of their profession.à Distress and denial are the two main reactions of librarians regarding the negative stereotyping in their profession (Engle, 1998). Librarians had to be weighed down by the emotional stress of the typecasting. These in turn cause social pressures on the librarians and cause further dismal attitude. Real-life librarians, actually, do not like the stereotyping of their profession because they personally do not want to be attributed to something unattractive and restrict the entrance of males in the profession (Morrisey and Case, 1988; Carmichael, 1992 as cited by Marinelli and Baker, 2000). Also, Wilson (1982 as cited by Marinelli and Baker, 2000) said that stereotyping might have caused real librarians to not like librarians, including themselves. This is because the librarians react to their occupational identity, instead of reacting as an individual. Due to the typecasting, the librarians are being forced to act as a minority group. The negative stereotyping also causes librarians to think poorly of their profession, especially those on the public libraries and schools (Marinelli and Baker, 2000). The pride of the profession is being lost in the issues. Librarians nowadays are not immediately associated to being professionals. They are just people who look after publications in a room or building. Also, these cause downbeat on client perceptions, status and organizations. The clientele of the librarians may decrease because of the negativity on the profession. Both the status of the people and the organizations that are currently in the profession is also being prejudiced without proper exploration. Furthermore, funding and recruitment for new librarians are being affected. Due to the issues on librarians, people who are interested in entering the profession may reconsider. Only those who work as special librarians in private institutions are properly paid. Some also feel that they are being less valued by the society as compared in 1988 (Bobrovitz and Griebel, 2001). Conversely, there are still librarians that are satisfied with their profession (Bobrovitz and Griebel, 2001). They believe that they are valuable to their employer, with respect to their skills, but are still being subjected to issues causing them to think that they are underappreciated by the society. Despite the negative typecast on the profession, their morals are still up but seek the improvement and image of the career, to change some misinformation for every librarianââ¬â¢s sake. Yet, the negative connotation on the stereotype characteristics of the librarian can also be beneficial. Lately, the issues caused them to make an effort in improving the quality of their work. Through some changes, they believe the publicââ¬â¢s perception of the librarians will change and will enable the creation of another stereotype for the profession (Paul and Evans 1988 as cited by Marinelli and Baker, 2000; Bobrovitz and Griebel, 2007). However, the librarians must collectively make this effort in order to overhaul the typecast set on the profession. Even the slightest mistake of only one librarian is very crucial because instead of putting up a good image, things may go for the worse. This made the stereotyping more than an individual behavior. There had been actions to lessen the negative publicity regarding the librarians. McCormack, since the 1987, had been advocating protest for negative ads of librarians (Marinelli and Baker, 2000). Through the American Librariesââ¬â¢ column, ââ¬Å"Image: How Theyââ¬â¢re Seeing Usâ⬠, pictures have been revealing both the negative and positive images on librarianship. Through the revelation of some of the extreme negative publicity, there had been realizations of too much prejudice in the society with regards to librarianship. Somehow, the images that show the goose-stepping and hushing librarians have decreased in number. Chances of redeeming the status of the librarian profession is very likely because of technological advancements, faculty status for librarians, unionization and contracting (Marinelli and Baker, 2000). Due to technological advancements, librarians are now taking up positions such as technology managers and information specialists. Although machines also pose as a threat to librarian employment, computers are essential in making information more available and convenient to clients. After all, librarians can employ themselves as consultants and trainers. Also, there have been changes in the perception towards librarians as 10 years before. The business of librarianship is also being appreciated more. However, the term librarianship holds some kind of stigma that corporations appreciate the profession more without mentioning the word librarian. (Kneal, 2006) References Bobrovitz, J. and Griebel, R. (2001). If the (Sensible) Shoe Fits: The Image of the Librarian. Retrieved October 30, 2007 Engle, M. (1998). Ethymologizing Work: The Role of Archetypal Images in the Humanization of Librarianship. Retrieved October 30, 2007, from http://www.library.cornell.edu/olinuris/ref/staff/moe/archetype.html Green, Paul (n.d.) Paul Greenââ¬â¢s Librarian Stereotype Survey: Highlights. Retrieved October 30, 2007, from http://warriorlibrarian.com/RESEARCH/stereotype.html Kneale, R. (2004). Whereââ¬â¢s The Librarian? Retrieved October 30, 2007, from http://www.librarian-image.net/wheres_the_librarian.html Marinelli, S. and Baker, T. (2000). Image and The Librarian: An Exploration of a Changing Profession. Retrieved October 30, 2007, from http://home.earthlink.net/~cyberresearcher/ImageHomepage.htm#Homepage Reed, R. (1995). From Librarian to Information Scientist: Technology and Occupational Change in A Traditional Womanââ¬â¢s Occupation. Retrieved October 30, 2007, from http://www.wigsat.org/gasat/47.txt ; ; How to cite Library Issues About Public Image/ Gender, Essay examples
Tuesday, May 5, 2020
Purchasing and Inventory Management Business Entities
Question: Discuss about thePurchasing and Inventory Management for Business Entities. Answer: Introduction Brisbane Outdoor operates in the Queensland city of Brisbane through three of its retail centres. These centres are present in the Ipswich, Mt Gravatt and Strathpine localities and have been operating as isolated business entities, instead of a single business unit. The purchasing and inventory management strategies implemented in each of these centres are different. This report analyses these strategies along with a couple of areas of improvement for the corresponding business processes. The report also includes a number of recommendations for the restructuring of the purchasing and inventory management processes of the organisation based on a number of corresponding concepts and theories available in the market. The report also includes a brief action plan for the implementation of the recommendations mentioned for the purchasing and inventory management processes of the organisation. Current Purchasing and Inventory Management Processes Each of the centres of the Brisbane Outdoor has been operating as a separate business entity for quite some time, under the leadership of Donald Saxon. Hence the purchasing and inventory management processes implemented in each of these centres are quite different. Some of the activities involved in these processes are analysed in this section. Purchasing/Procurement The procurement processes implemented in each of the retail centres of the organisation are analysed in this section of the report. Each of the centres choose its suppliers based on their locality and the availability of the corresponding suppliers. Hence each of the centres of the organisation consider different set of suppliers as the options for their purchasing operations (Mehra, 2014). The orders for the products are placed by the corresponding centre of the organisation based on the availability of the corresponding material or product with the organisation. The purchase orders placed by each of the retail centres of the organisation are manged under different budgets and are monitored through different means. Inventory Management The inventory management processes implemented in the workplace of each of the retail stores of the organisation are mentioned in this section. Each of the retail centres of the organisation maintain local inventories instead of a centralised inventory for the entire organisation. The inventories are quite small in size, which in turn leads to frequent scarcity of a number of products. The products are transferred among the retail stores to satisfy the demand of the customers in the corresponding market. The inventory management process implemented in each of the centres of the organisation doesnt focus a lot on the analysis of the future demands of the products and the changes in the trends in the corresponding markets. The inventory management and procurement processes of each of the retail centres of the organisation are managed by separate management teams focusing on separate aspects of the corresponding processes. Competitive Advantages and Disadvantages This section of the report gives a brief overview of the competitive advantages and disadvantages for the procurement and inventory management processes implemented in the three retail centres of the organisation. Advantages Some of the advantages of the current procurement and inventory management processes used by the various centres of the organisation are mentioned below. The maintenance of small inventories in each of the retail stores allows the organisation to have the products to be readily available in the retail stores (Chen, 2012). This in turn allows the organisation to satisfy the needs of the customers quicker. The maintenance of the small inventories allows the organisation to ensure the minimised costs of maintaining excess inventory. This in turn minimises the operating costs of the maintain the inventory for the satisfaction of the demand of the customers in the corresponding market of operation (Christopher,2016). The choice of the suppliers in the corresponding locality allows the organisation to ensure close and positive relationships with the suppliers, which in turn minimises the turnaround time for the demand of the customers for the products not available in the corresponding retail stores (Fernie, 2014). The procurement activities and inventory managed differently in each of the retail stores of the organisation allows the organisation to keep track of the damaged goods in an efficient manner. The replacement of the damaged goods with the manufacturers becomes easy because of the availability of the products at the corresponding retail store (SolyalÃâà ±, 2015). Disadvantages This section of the report mentions some of the disadvantages of the procurement and inventory management processes implemented in the organisation. The management of the procurement activities from isolated retail centres of the organisation leads to a possibility of accidental orders (Stadtler, 2015). These orders cause the presence of various products more than the demand or the presence of excessive number of products. The contract of the organisation with various suppliers for different localities might lead to an inefficient ordering and purchasing process. The suppliers arent chosen through effective market analysis, which could lead to them being inflexible with the orders (Tayur, 2012). The organisation is placing the orders for various products with the suppliers in each of the corresponding localities and under different budgets, which might lead to inefficient budgeting in the organisation. The total costs of the procurement and inventory management activities might be very high in comparison to the ideal values. The organisation maintains small inventories at each of the retail stores, which might increase the costs of maintaining and securing the products (Monczka, 2015). The activities of maintaining and keeping the products secured takes a lot of resources in case of the maintenance of three small inventories at each of the retail stores. The transportation of the products from one store to another increases the costs of maintaining the products in the organisation (Heckmann, 2015). At times, deadlock scenarios are created in the organisation by the same products being required at multiple stores and is present at a different store. Supply Chain and Inventory Management Concepts This section of the report mentions several supply chain and inventory management concepts, which can be implemented in the workplace of the organisation to have efficient procurement and inventory management processes. These concepts also allow the organisation to have low costs of these processes and adequate maintenance of stock level. Buffer Stocks The organisation can analyse the needs of the customers and the demand of the products in the corresponding market in order to create an inventory model with the inclusion of the buffer stocks (Brandenburg, 2014). The presence of buffer stocks allows the organisation to have a number of products having uncertain demand, in buffer. This in turn allows the organisation to satisfy the needs of the customers at any point of time and also decreases the transportation costs of moving the products around the three retail stores of the organisation (Coyle, 2016). Push-Pull Strategy The push-pull strategy allows the organisation to modify the intensity of the procurement activities based on the demand of the products, need of the customers and the inventory state of all the retail stores (Hofmann, 2014). According to the push-pull strategy, the procurement strategy of the organisation is aggressive while ordering the new products and becomes more stable once the product is available on the shelf in the retail stores. This strategy of procurement and inventory management allows the organisation to have adequate stock levels at any point of time. Customer Value This concept of supply chain management and inventory management is based on the concept of customer value. The customer value can be defined as the capabilities of the products or services provided by an organisation to satisfy the needs of the customers. In other words, customer value is also considered to be the value proposition provided to the customers to buy the products or services of an organization (Wisner, 2015). The involvement of this concept into the supply chain and inventory management strategies of the organisation will allow effective maintenance of the inventory along with the minimisation of costs associated with the corresponding activities. Recommendations This section of the report mentions a number of recommendations for the organisation in order to improve the procurement and inventory management activities. The organisation should establish a centralised inventory with high capacity along with the local inventories of low capacity in the different retail stores (Dekker, 2013). The organisation should implement a number of data analytics technologies and strategies in order to have better insights into the needs of the customers and trends in the market (Kaplan, 2015). This in turn will allow the organisation to have better efficiency of the procurement and inventory management activities. The organisation should implement various information and communication technologies in order to enhance or improve the activities involved in the supply chain management strategy of the organization (Rushton, 2014). The organisation should implement strategies to drive all the supply chain activities from a centralised inventory (Seuring, 2013). This in turn allows the organisation to ensure the high efficiency of the corresponding activities and also ensures the minimisation of the costs. Action Plan The organisation can initiate the implementation of the changes recommended in the previous section through the action plan mentioned in this section. The management should train the employees in various information and communication technologies along with various data analytics technologies. The employees of the organisation can also be trained in the concepts of supply chain management strategy to allow them to have a brief knowledge on the various factors involved in the corresponding strategy. The organisation can set the centralised inventory at a location having equal or close to equal distance to each of the retail stores of the organisation. The choice of the location of this centralised inventory can be based on the analysis of the demands of the products and needs of the customers in corresponding localities. Conclusion The current procurement and inventory management processes implemented in the organisation has a number of issues. These issues in the corresponding business activities lead to the decrease in the performance of the organisation. The report included a number of concepts that can be implemented in the corresponding processes along with a number of recommendations. References Brandenburg, M., Govindan, K., Sarkis, J., Seuring, S. (2014). Quantitative models for sustainable supply chain management: Developments and directions. European Journal of Operational Research, 233(2), 299-312. Chen, X., Simchi-Levi, D. (2012). Pricing and inventory management. The Oxford handbook of pricing management, 784-822. Christopher, M. (2016). Logistics supply chain management. Pearson Higher Ed. Coyle, J. J., Langley, C. J., Novack, R. A., Gibson, B. (2016). Supply chain management: a logistics perspective. Nelson Education. Dekker, R., Fleischmann, M., Inderfurth, K., van Wassenhove, L. N. (Eds.). (2013). Reverse logistics: quantitative models for closed-loop supply chains. Springer Science Business Media. Fernie, J., Sparks, L. (2014). Logistics and retail management: emerging issues and new challenges in the retail supply chain. Kogan Page Publishers. Heckmann, I., Comes, T., Nickel, S. (2015). A critical review on supply chain riskDefinition, measure and modeling. Omega, 52, 119-132. Hofmann, H., Busse, C., Bode, C., Henke, M. (2014). Sustainabilityà ¢Ã¢â ¬Ã Related Supply Chain Risks: Conceptualization and Management. Business Strategy and the Environment, 23(3), 160-172. Kaplan, R. S., Atkinson, A. A. (2015). Advanced management accounting. PHI Learning. Mehra, S., Inman, R. (2014). Inventory management and efficiency of manufacturing firms. Journal of Operations Management, 1(2), 1-4. Monczka, R. M., Handfield, R. B., Giunipero, L. C., Patterson, J. L. (2015). Purchasing and supply chain management. Cengage Learning. Rushton, A., Croucher, P., Baker, P. (2014). The handbook of logistics and distribution management: Understanding the supply chain. Kogan Page Publishers. Seuring, S. (2013). A review of modeling approaches for sustainable supply chain management. Decision support systems, 54(4), 1513-1520. SolyalÃâà ±, O., Cordeau, J. F., Laporte, G. (2015). The Impact of Modeling on Robust Inventory Management Under Demand Uncertainty. Management Science, 62(4), 1188-1201. Stadtler, H. (2015). Supply chain management: An overview. In Supply chain management and advanced planning (pp. 3-28). Springer Berlin Heidelberg. Tayur, S., Ganeshan, R., Magazine, M. (Eds.). (2012). Quantitative models for supply chain management (Vol. 17). Springer Science Business Media. Wisner, J. D., Tan, K. C., Leong, G. K. (2014). Principles of supply chain management: a balanced approach. Cengage Learning.
Wednesday, April 1, 2020
A Comparison Between The Works Of Amedeo Modigliani And Jacques Villon
A Comparison between the Works of Amedeo Modigliani and Jacques Villon A Comparison between the Works of Amedeo Modigliani and Jacques Villon Italian-born Cubist painter, Amedeo Modigliani (1884-1920) and the French, Jacques Villon (1875-1963), both painted vibrant and expressive portraits during the early twentieth-century. In this case, the chosen portraits are Modigliani's "Portrait of Mrs. Hastings", 1915 and Villon's "Mme. Fulgence", 1936. Both of these compositions are portraits. Nothing is of more importance than the sitter herself. The female sitter in Modigliani's piece, sits in an almost dizzying pose with a twist in her elongated neck (a Modigliani trademark), a stylized and mask-like head and a columnar neck. All of which give the sitter a blank and ashen expression. She looks at the viewer, head-on with a most piercing air in her eyes. In Villon's case, his female sitter has been created solely with the use of layered colours and a very random synthetist outline technique (a similar technique the post-impressionist painter Gaugin used). Modigliani outlines his figure moreso in black than Villon. Mme. Fulgence's age is understood by the strong dynamic colour quality that has been used to break her face apart. In a way, these colourful divisions act as wrinkles. For instance, the chunk of layered pink on her lip creates a scowl and the heavily applied white on her nose helps it to seem upright; a 'snobbish' upturn. Colours such as the orange, have been used to highlight her left cheek and only visible ear. With these effects, the viewer sees Mme. Fulgence as a very proper and'posh' (if you will) woman. Bitterness is only a common linkage with the other attributes. Modigliani's Hastings on the other hand seems to be an intense woman of a compassionate nature. Both of these pieces have relied heavily on the expressive and wild use of colour to create emotional expressions and unerring form. Both of these portraits are created using oil paints--Modigliani's on cardboard and Villon's on canvas. The most important element that draws their work away from the mainstream is their heavy application of paint. Although they both apply their colour liberally, Modigliani's strokes are thick, jagged, and for the most part random. His brushstrokes are also particularly long, whereas Villon's are short and brief. Modigliani uses monochromatic hues of red to create the prominent colour of the piece and like Villon, he has used a very vague background to express the importance of his sitter. Colour is of equal importance in both pieces as it draws the viewer in and allows the viewer's eyes to be brought around the piece. Modigliani has split his background from top to bottom, using red and strokes of burnt sienna at first, then an auburn and deeper red for the bottom. This definite split in the background creates a base so that the chair on which the sitter is seated does not get lost and mistaken for part of the background. The weighty application in both portraits creates a brilliant textural finish. The expressive nature that is brought out in the quick brushstrokes is equally defined in the actual texture of the painting plain. In Modigliani's background, the strokes are long and applied at a rapid pace. Whereas in Villon's background, his strokes are shorter and seem to have more of a planned location (just as Seurat applies his paint). Villon has placed his subject in front of the background in an almost symmetrical manner. This poses the idea that the two really do not have an intense relationship whatsoever. The 'Madame' is not quite centred to look at the viewer dead-on as Modigliani's is, her body is shifted slightly to the left. Modigliani's sitter, on the other hand has been placed carefully on her foreground, off to the left. This brings in ample space for the chair. Having his subject seated, Modigliani says more about the subject's surroundings. Villon has merely placed Mme. Fulgence in front of a green background, with only the highlights of her age to carry one through the piece. As stated before, the negative space that is prevalent in both pieces is highly effective as it does not take away from the issue at hand: the seated. Both artists have used the application of their colours to their advantage in creating emotion merely through its use. Whether the colours are blended like Modigliani or choppy and difficult to ingest (for the colours are used at their most vibrant tone) as Villon's are, both artist's used an extreme colour palette to bring forth the ideal emotions and/or physical standing of their models.
Saturday, March 7, 2020
deserts essays
deserts essays To look at the novel as a whole, it is a very well-written piece, which draws out the theme quite simply to the reader. The theme being the shift from individual thinking to wide-spread thinking. This shift is most directly seen in the actions of Tom Joad. In the opening of the novel, he is mainly concerned for his own welfare. He wants to make up for all the things he missed when in prison. Later on in the novel, he is more concerned with the welfare of the family. At the end of the novel, he has shifted to trying to do what is best for all the migrant people by trying to organize them even though he knows this involves him in great personal danger. That shift in thinking is also accompanied with the replacement of the individual family by the world family. The thing that started the breakup of the individual family was the loss of their land. The family had lived there for many generations and had strong ties to the land. Getting thrown off the land was like losing their family history. The same concern for humanity at large is seen in Ma Joad. At first, she is concerned with keeping the family together. But, as the novel progresses, she begins to become a part of a larger human family. As she says at the end of the novel, at first, it was the family and now it is just anyone who needs help. Next, Grampa Joad died because he could not take leaving his home. He is the first family member to leave. However, it would seem that, as Peter Lisca points out, Grampa is "symbolically present through the anonymous old man in the barn (stable), who is saved from starvation by Rose of Sharon's breasts..." At the same time th ough, the family's joining with the Wilsons shows that the larger world family of the migrant society is replacing the individual family. Chapter Seventeen is one of the general chapters that shows the growth of the new migrant society that has its own laws and leaders. At the border of California, ...
Thursday, February 20, 2020
Changes in English Overseas Trade Essay Example | Topics and Well Written Essays - 2750 words
Changes in English Overseas Trade - Essay Example For example, this group maintains the English tradesmen manipulated the Civil War that affected the Dutch in taking over the textile industry and the woolen sector of Italy. In addition, the paper looks at their other claim that the economic dominance of the English was because of political power and favoritism (Luu 2005, p.47). On that aspect, this paper provides evidence proving that the market expansion and increase of commodities came because of business strategies that other nations could foresee. Furthermore, the argumentative paper gives the economic benefits that England enjoyed because of being an economic powerhouse and implications of powers to its citizens. There have been several debates whether there have any changes or not in the English overseas trade. This concerns changes in the markets, commodities and commercial coordination among the traders who conducted business between 1500-1700. Those who are against the changes state that there were no increase in imports an d exports in during the English trade. Alternatively, those in support point that there were significant alterations in trade of the English tradesmen during the sale of their commodities and other businesses such as merchanting, warehousing, banking and insurance among others. On that account, there were many changes in English overseas trade during the period of 1500-1700 (Coclanis 2005, p.134). These changes pertain to markets, commodities and influences in commercial organization. For example the joint annual value called free on board consisting of exports, imports and re-exports inclined in the years of 1663-69 to 1699-1701 from ?8.5 million to ?12.3 million. Around this period, there were alterations in the geographical directions and the composition of commodities concerning English trade. Furthermore, the year of 1621 saw the northern Europe record a total of 62.4 percent of London imports while the southern Europe registered 31.2 percent. However, only 6.4 percent of impor ts came from outside Europe. These imports accumulated to 35.7 percent, 29.7 percent and 34.7 percent in all the three regions (Divitiis 2003, p.99). Additionally, there was domination of woolen textiles of varying types sold overseas by England in the beginning of 1600s. There was also the presence of re-exports entailing produce of colonial nature from the East Indian colonies and the Americas in the period of 1699-1701. These exports accrued to a total of 30.9 percent while the woolens registered 47.4 percent. However, those in opposition of the main changes in English overseas trade argue that between 1500-1700, the changes were meant to save labor and to control forces of nature and not trade. On that note, they argue that the change in the national income per person was not because of the increase in the exports and imports but due to transformations in employment (Fisher et al 2004, p.11) On that aspect, this is untrue because the saving of both human and capital labor came a s result of the accrued profits in the sale of commodities and changes in the markets. Furthermore, contrary to the assumption that the national income per head did not increase because of the rise in exports and imports during overseas trade, the truth is that alterations in the
Tuesday, February 4, 2020
Nursing Care Plan Assignment Example | Topics and Well Written Essays - 1500 words
Nursing Care Plan - Assignment Example The patient is left to recuperate and few visits by close relatives are allowed in the first few days. A nurse is close at hand to administer medicines and monitor BP and pulse rates, and for any other emergency needs. The condition of the patient is stable. The surgery has been successful. Muscle strength reduces considerably during the first few days post-operation. Enteral feeding was resorted to as the patient is aged and relatively weak as a result of her advanced years (Watters, J.M. et al). Self care is not possible due to the surgery. All cleaning and other hygiene based activities have to be carried out with the help of nurses. Self care deficit may also result due to inabilities related to muscular impairment, energy deficit, pain, anxiety, and decreased motivation (Nursing Diagnosis). The client is not in position to administer self-care. All post-operative care must be carried out by nurses. The patient is weak and immobile due to surgery. There is no way the patient can be expected to move or make attempts to move during the first few days post-operation. The nature of the surgery on the patient's femur which is central part of the functions of the human body makes it well nigh impossible for the patient to attempt movement during the first few days of the surgery. All activities connected to the patient's movement must... The nature of the surgery on the patient's femur which is central part of the functions of the human body makes it well nigh impossible for the patient to attempt movement during the first few days of the surgery. Interventions All activities connected to the patient's movement must be coordinated with the assistance of nurses. The patient is totally dependent on nurses to help with any movement activity because of the surgery and also because she is advanced in years. The patient may be gently coaxed to some movement involving her hands. The movement of hands and face will help provide some relief from the overall restrictions in mobility. Evaluate Constant follow up with the patient's temperature, BP, pulse rate, medication, and other organic symptoms such as functions of the heart, liver, intestines, etc. is necessary in order to ensure speedy recovery. The patient is not suffering from any disorder other than the surgery involving her femur. Her BP is, however, high and it is obvious that it was under control during surgery and is kept under control post-operation. Impaired Skin Integrity Plan Periodical cleaning of the skin with antiseptic is necessary to ensure patient is hygienically in good shape. Advanced age coupled with surgery raises the risk of skin impairment. There must be good plan in place to keep the immediate surroundings clean. The clothes and dressing of the patient must be changed are regular intervals. Client Outcome The treatment following the days after the surgery is critical to ensure fast recovery. The client is almost cent percent dependent on nurses to do all post-operative care including those required for prevention against skin breakdown. Change of bed sheet, pillow covers, etc. must be carried
Monday, January 27, 2020
Different Networking Systems Advantages and Disadvantages
Different Networking Systems Advantages and Disadvantages Local Area Network: Local Area network is isolated network. Generally, It is build in a physical location. such as office, home etc. Computers are connected to each other by a small server and also connected to the wide area network (Internet). This types of networks are very usefull for sharing data likes files, small or big document, play network games etc. Metro Politian Area Network(MAN) : Metropolitan area network is a large computer network where computers are connected with each other from different geographical location. Its structure and built process are quite similar with LAN the only difference its spans an entire city or a selected are like college or university campus or a commercial area. We can get a shared network connection form MAN. Wide Area Network (WANs): Wide area network is similar to a Local area network but here all other device connected to each other by fiber-optic cables, telephone line or a satellite links. Networking Topologies: Bus: Every node or device are individually linked up to successive other device or other node . Its a very simple network but its has sum troubleshooting network issues . such as if a node is not working then how can anyone find the error node. Other way it has data redundancy issues. Ring: It quite similar to bus network topologies. It has no termination like bus topologies. The main reason is that this topologes has no end it related to each other like a circle. this network has some fault such as difficulty of adding a new node to a token ring network. Star: In this netwrok each and every node maintains an itotally individual connection to a switch, where all other nodes are connected. It has a direct connection with swithch to node. the weakness are need more wire to setup a network. Mesh: In this topology every node conected with each other node. It generally used in warreless network. It need a large amount of overhead which very difficult to manage+ Hybrid: This is simply a topology referring to the case where more than one topology is utilized. ti is the combination of star and ring topology. 1.2 Evaluate the impact of current network technology, communication and standards. Answer: OSPF: It is a routing protocol generally used for larger network either a single network or a group network. It is designed by Internet Engineering Task Force. It can also used as a Gateway Protocol. FTP: File Transfer Protocol (FTP) is mainly a standard protocol of Network which is used to transfer data from client to host or one server to another server . If user or admin want to upload a file on a website he or she needs a username, password and host address. SMTP: Simple mail transfer protocol is like a media which transfers e-mail. SMTP always work with POP3 service. TCP/IP: Transmission Control Protocol and Internet Protocol is a set of a protocol stack. Basically it is tow different protocol. TCP/IP is closely related with FTP, SMTP, HTTP. 1.3 Discuss how protocols enable the effective utilisation of different networking systems. Network Protocols are ensure proper utilisation of different network system. OSI model Layer 2 protocol is data link protocol which handles the physical and logical connections to the packets destination using a network interface card (NIC). Layer 3 Protocol called Internetwork Protocol (IP) it is also called network layer protocol it work for routing, directing datagrams from one netwrok to another. IP protocol always analysis larger datragrams and identify each and every host with a 32-bit IP address. Layer 4 protocol are TCP, UDP. Transmission Control Prtocol (Tcp0 establishes connections between two hosts on the network through sockets which are determined by the IP address and port number. one the other side provides a low overhead transmission service, but with less error checking. 2.1 Discuss the role of software and hardware components. Answer: Software: All Network software consists of the programs and protocols which required to connect computers together. Their primary purpose are data inter connect each other, data sharing. Application sharing: For application sharing all computer use same platform to connect and manage computer. If a network share application software platform to connect then it can reduce network cost. Hardware or Peripheral sharing: Network software also share hardware such as phone, fax, printer etc. A printer connected with ser with server and all other computer can share that computer. Management and Security: Network software provide some mechanism to maintain proper security of data and its can make backup copy of valuable date. It can monitor and make a digital report on resource utiliaation and efficiency. Operating System: Windows or Linux system. Hardware: Network Interface card (NIC) Hub Switches Bridges Routers Gateway Modems 2.2 Discuss server types and selection requirement. Answer: For the given scenario I would prefer a window server and here I want to clear my intension by full filing server selection requirement. So If any admin want to select a server types then admin must follow, server, proxy servers, web server, mail server, FTP server, SMTP server. Here I try to mention server and its work Server: A Server designed to get request or to process requests from other device or node(client) and deliver or process data to other node or client over a local network, or the wide area network. Now a days we find plenty of servers around us. So, I try to figure out some common server types: Proxy Servers: A proxy server like a middle man between a client and a real server. Here client means a web browser such as Internet explorer or chrome. When a client make a inquiry then web browser its try to solve it, otherwise web browser forward the query to the real server. In this way a proxy server reduce search time. A proxy server also used to filter request. A network admin used it to control unauthorized web access. Such as: many company block facebook, online game site etc Mail Servers: A mail server used for delivers e-mail over a network or over the internet. This types of servers receive e-mails from other nodes or users and send the mail to correct node or client. Web Servers: Web server generally a server which commonly used to host websites. Its deliver web page with content to client site and all the content are plain HTML documents or a image. Application Servers: Application server generally called appserver. It is a software which controlled all application between users and an server. Real-Time Communication Servers FTP Servers: File Transfer Protocol (FTP) is mainly a standard protocol of Network which is used to transfer data from client to host or one server to another server . If user or admin want to upload a file on a website he or she needs a username, password and host address. Server types selection is an important step for a new network. To select a server for office or a home is not easy its seems quite complicated. So an administer should make his own criteria to select server type. So, I try to set some criteria. Software requirements: Comment Operating systems (OS) Windows CPU type and speed Lattes Expansion/Upgrade Criteria Must Drive types, space, and speeds Lattes Physical characteristics Yes Brand Intel(Processor), HP (Network Printer) 2.3 Discuss the inter-dependence of workstation hardware with network components. 3.1 Design a networked system to meet a given specification. Answer: Design of a computer network systems first think about a central device which could be a switch or a router, A central server, a pc for every users, hard ware components . Office PrinterLife Insurance company Router Agent 6 Agent 4 Server Agent 2 Agent 5 Life Insurance Company Network Structure Agent 3 Hardware requirement: Name Quantity Comment Server 1 Main Server Printer 1 Network Printer Router 7 Main Router, Office and Agents Switch 1 Central switch PC 9 Main office and agents Software requirement: 1. Windows 7 2. Internet connection 3.2 Evaluate the design and analyse user feedback. Answer: 4.1 Implement a networked system based on a prepared design 4.2 Test the network system to meet user requirements. 4.3 Document and analyse test results against expected results 4.4 Recommend potential enhancements for the networked systems. 4.5 Design a maintenance schedule to support the networked system.
Sunday, January 19, 2020
Comparing Characters in Major Barbara and Pygmalion Essay -- compariso
Comparing Characters in Major Barbara and Pygmalion à à à Andrew Undershaft and Alfred Doolittle, two characters from Bernard Shaw's plays Major Barbara and Pygmalion, have a similar nature but strikingly different views of morality and poverty. Undershaft is an "unashamed" capitalist, and nothing clouds his view of his business plans. Doolittle is a man who would much rather have a life of poverty than be troubled with the responsibility of being well-off. Although their perspectives differ, they both live for themselves. à The most apparent difference between Undershaft and Doolittle is the way in which they handle their own immorality. Undershaft is not only unashamed but also preaches to others about the values of immorality. He is completely unrepentant and is a better business man for it. Also, he believes that no one does good deeds unselfishly. Due to this cynical certainty, Undershaft feels no remorse for doing good things for bad reasons. Doolittle, however, acknowledges that he behaves immorally. Doolittle is not ashamed of himself either, but merely states t...
Saturday, January 11, 2020
Introducing Customer Services Essay
Introduction In this assignment I will be writing about the importance of having good communication skills in customer service. I was assigned to a two week work placement at Superdrug where I had to deal with different types of customers and their needs and expectations. I also was instructed by the supervisor to give good customer care and service to customers. Task 3 Explanation of what a customer is Customers are people or businesses who pay for goods and services or benefit from a particular business. People such as: * The elderly * Teenagers * Disabled * Insurance companies * Banks * Cleaners Task 4 In this task I will be explaining the meaning of internal customers. I will also be giving examples of what an internal customer is. Internal customers Internal customers are those people and employees who might use a companyââ¬â¢s services and products. Examples of internal customers are: Store Manager The store Manager is an internal customer because he/she benefits from the company when the company gets sales. They also may get a pay rise if the business does really well. The manger depends on the business to get sales, if the business does badly the manger is then at risk of losing money or getting sacked. Security guard The security guard is an internal customer, for his/her service of making sure goods are not thieved from the store he/she benefits from the business by getting a months salary and also may get discounts from the business. Cleaners The cleanerââ¬â¢s job is to make sure that everything in the shop is clean and presentable. The cleaner benefits from this by getting a monthly salary and may get a discount on the products he/she buys from the business. Task 5 In this task I will be explaining the meaning of external customers. I will also be giving examples of what an external customer is. External customers An external customer is an individual or business outside of the company who receives goods or services from that particular company. For example: Banks Banks are external customer because they benefit from the money that is given by companies. They benefit from this money because when the money is given to the bank the bank loans the money to other companies and make profits off of it e.g.(interest). Suppliers The suppliers are external customers because they provide the products for the businesses and the businesses therefore buy the products from them. The suppliers make a profit from that money used to pay for the product which enables the people who work with the supplier to get a salary. People People are external because they buy products from the business and in return they get good service and quality products. Task 6 Customers at Superdrug and their needs and expectations In this task I will be identifying 4 types of customers I came across while working at Superdrug and what their needs and expectations were. While on my work experience I came across a range of different customers such as: * The elderly * Disabled * Teenager I didnââ¬â¢t come across the external customers who are: * The cleaners * Bank * The manager * Insurance company Internal customer needs at Superdrug Store Manager The store Manager needs to come to the store and buy product in-order for him/her to get paid. The manager also needs employees to come to work early in-order for the store to open if no-one comes in to work the business will have to get closed down and the manager will lose his job. He/she also needs holiday entitlement Security guard The security guard needs to get paid for his/her services. Him/her also need to have at least one lunch break and needs to be useful e.g. (watching out for thieves). External customer needs at Superdrug Bank The bank needs Superdrug to put more money into it that they take out so the bank can make profits. The bank also needs the money to get into the bank on-time and always have some of that money in the bank. Insurance company The needs of the insurance company are for Superdrugs to pay them. Elderly To meet customer needs knowledge of the products are necessary. A lot of elderly customers come in to the store for the in-store pharmacy, the customers brings their prescription to the counter and or they may ask you for something you will have to understand what they need so that the customer can purchase the product. The customers are also like to be buying the product from a decent enough price and have good quality. Teenagers Superdrug attracts a lot of teenage customers because they like to buy a lot of hair products and perfumes. They need good value for money as they donââ¬â¢t work to get money themselves and quality products. Internal customer expectations at Superdrug Store Manager The store Manager expects employees to come in every day and give good customer service and expects a permanent job. He/she also expects the employees to be polite and pleasant to him/her, and expects the business to look after him/her e.g.(sick pay). Security guard The security expects to be treated with respect by all staff in the store, a lot of thieves come into the store everyday and if the security is to catch one of those thieves he/she expects to be praised and maybe get a pay rise for the hard work. For his/her service of making sure goods are not thieved from the store he/she expects to benefit from the business by getting a months salary and also may get discounts from the business. External customer expectations at Superdrug Bank The bank expects Superdrug to pay their money on time and use they right forms. They also expect the money to come in regularly. Insurance company The Insurance Company expect Superdrug to pay their money on time every month and not make untrue claims because this will make the insurance company lose out on money. They also expect Superdrug to fill the form out correctly when apply for that particular company. Elderly Elderly customers expect to be treated with respect and when asking for a prescription they expect staff to be polite and the prescription to be dealt with quickly and efficiently. Elderly customers also expect to have easy access around the store. Teenagers Teenagers expect good customer service from employees. They also expect the products to be of good quality and value for money. They also expect for the product that they want is always available. Task 7 Customerââ¬â¢s expectations at Superdrug are quiet high and are always increasing. While on my work experience I came across many different types of customer, below are just a few examples of customers I came across in the business and what their needs and expectation were. Task 8 Why you have to present yourself appropriately and prepare your work area before customers arrive in Superdrug. In this task I will be explaining why it is important that staff present themselves appropriately and prepare their work area before customers arrive. In Superdrug the majority of customers are members of the public, the appearance of both the staff and the premises are very important. It is important in a retail business that staff pays attention to their appearance because customers expect you to be smartly dressed, and also to be approachable this includes having good hygiene. It is important that I had a positive attitude towards customers so that they may feel welcome to return back to the store and buy products. Knowledge of products and services is also very important because customers wonââ¬â¢t always know about the product so they would seek advice from staff. In Superdrug it is important that the work area is clean and tidy before customers arrive to provide a pleasant and sufficient environment to give the impression to the customers that the store is well looked after. It is important that equipment is easily accessible to those who need to use it. For example the tills would be turned on and appropriate amount of cash put in, and televisions advertising certain products so that customers can buy them. The work tops will also be cleaned before customers arrive. It is also important to keep store safe for customers at all times this can be done by making sure that the till area is always tidy and making sure the walking areas no obstructions such as boxes and plastic wrappers left from staff stacking items. There would also be security staff protecting the store. Task 9 How Superdrug staff prepare themselves and their work area for customer service In this task I will be describing how staff in Superdrug prepares themselves and their work area for customer service. Staff Positive attitude While on my work experience I had positive attitude when dealing with customers and was enthusiastic about the products I was selling. It is also important that I was polite and understood the customerââ¬â¢s needs so that the customer will be happy to buy the product I was describing to them. Personal presentation In Superdrug it was expected of me to be professionally presented. The customers will have certain expectations including being approached by staff that is clean, smartly dressed and has good personal hygiene. Dress code I was instructed by the manager to arrive at the Superdrug wearing a smart black blouse with smart black trouser and black shoes (no trainers). It is also expected of me to have clean hair and brushed teeth so my breath does not smell while talking to customers. Posture It was important that I had good posture which means standing up straight and looking confident so that you look approachable by customers. If I did not have a good posture for example slouching with my hands in my pocket customers may think I canââ¬â¢t be bothered and I donââ¬â¢t care about my job, therefore customers will not feel comfortable approaching me. Personal space It is important that when I was talking to a customer face to face that I was to stand at least arms length away from them. Standing closer than the recommended length is invading that customerââ¬â¢s personal space and they may feel uncomfortable. Standing further away from the customer may give them the impressions that you are either scared or you donââ¬â¢t have time for them. First impressions First impression of a business is very important. If a shop is first opening and the shop floor is dirty and staff looks scruffy, the customers may think the business is not run properly and may not get the chance to see the products. The customers will see the dirt and poor appearance of the staff and will expect the product to be poor quality. Knowledge of products and services Customers expect staff to know about the products and services that the retail outlet provides. It is important that staff familiarise themselves with the layout of the shop floor, this will enable staff to provide information regarding products (e.g. product whereabouts). While on my work experience at Superdrugs it was required of me to have knowledge of the section I was working in and also know other sections around the store, I was given a sheet of paper showing everything that was in the store and where they were. By the end of the day I knew where every thing was on the shop floor, when customers approached me asking where a particular item was, I was able to tell them straight away. It helped to have the section I was given to work in because I had a lot of knowledge of those products as I am always buying those products myself. Organisations guidelines and standards required for customer service It is essential that Superdrug have a customer service policy that states the required standard for customer service. This ensures that employees know what to do when they are dealing with customers and will help them provide a high standard of customer care. Teamwork It is important that staff are good at working as a team, this can improve your customer service skills as you would have to use the same skills in order to build a good relationship with your team workers. For example listening skills, negotiation skills and assertiveness. Teamwork involves sharing ideas and working together, for example in Superdrug on the pharmacy counter processing customers prescriptions is customer service staff working with each other the till staff send prescription info to a computer behind the scenes, the prescription is then processed and given to the customer. Work area Appropriate equipment In Superdrug it is important that the work area is clean and tidy before customers arrive to provide a pleasant and sufficient environment to give the impression to the customers that the store is well looked after. It is important that equipment is easily accessible to those who need to use it. For example the tills would be turned on and appropriate amount of cash put in, and televisions advertising certain products so that customers can buy them. Safe and tidy work area It is important in that Superdrug keep the work area clean and tidy. I did this by making sure that I cleaned up my rubbish after stacking the shelves. If the store is not kept safe and tidy it could cause hazards and may result in customers injuring themselves. It is also important that the workplace is kept tidy because staff may find it is easier to lose important documents. Efficient use of space It is important that in Superdrug there is enough space for all types of customers to walk about with. For example mothers with buggies and disabled people in wheelchairs. It is also important that items displayed on the shelves are easy reach by customers of average height. Remember high shelves can make it hard for shorter people to reach. Health and safety By law all employees/staff are required to take responsibility of their own health and safety and that of other e.g. (customers). It is also important that when staff use equipment they clean up after themselves or put the equipment in its rightful place. For example, when stacking out items on the shelves make sure the boxes or the products wrapping is not obstructing the aisles, this could cause a customer to trip and injure themselves. Fire safety It is important that staff follow the procedures of fire safety. All members of staff should know what to do in an event of fire and where the equipment is, for example marked fire exits, emergency evacuation procedures and fire extinguishers. While on my work experience on the first day I was shown all the nearest fire exits and it was explained to me what I should do in an event of fire. There was a practice fire alarm and it was my job to make sure that all customers were safe and evacuated the building immediately. Accident It is important that all staff in Superdrug no what to do in case of an accident to an employee or customer. If a customer or employee has been injured it is important that you notify an appropriate member of staff e.g. (manager, first aider). If the injury severe you should dial 999 and ask for an ambulance. Task10 Health and Safety risks in the workplace Task 11 In this task I will identifying four possible hazards found in Superdrug. Four possible hazards in Superdrug Poor maintenance Slips, trip and falls Fire exits Smoking Task 12 In this task I will be identifying the potential hazards and risk in Superdrug. I will also be explaining how the hazards and risks could harm employees and customers. Hazards Risks Poor Maintenance If shelves are broken and not repaired quickly. A customer might want an item which is on a high shelf not knowing that is broken they will pick up the item and the products could fall on the customer which may cause an injury. If shelves are broken and not repaired quickly. An employee can be stacking the shelves not knowing the shelf is broken they will stack items on there and the shelves will collapse onto the person causing an injury. Slips, Trips and Falls If the floor has just been cleaned and a hazard sign has not been put up. A customer could walk into the store not knowing the floor is wet, they would then walk in that wet area and slip and injure them self. If an employee has just finished their task of unpacking products and stacking them on the shelves and they leave the rubbish on the floor, another employee could walk by not knowing the rubbish is there, the could trip over rubbish and fall and injure themselves. Fire exits If the fire exits are not clearly labelled for customers in an event of fire customers could be a great danger. If employees leave their boxes and rubbish in front of the fire exits in an event of fire people wonââ¬â¢t be able to get out of the building and will then result in a lot of staff and customers getting injured. Smoking It is important that customers do not smoke in the building because if they are to drop the cigarette on the floor without putting out, this could cause the building to set on fire and put a lot of lives in danger. If employees are to smoke in the building they at risk of injuring themselves and others around them, everyone around them will be breathing in second hand smoke which could damage their body severely. The employee is also at risk of causing a fire and getting sacked. Task 15 In this task I will be explaining the meaning of communication. The meaning of communication Communication is when people interact with each other and share information. For example, while on my work experience I listened to customerââ¬â¢s needs and what they had to say which is that they wanted to buy a 3 mobile, then I gave back the right information on products and services in order for them to buy the products they wanted. Task 16 Why it is important to have good communication skills It is important to have a good level of communication skills because in the retail industry a large proportion of the work is dealing with customers verbally. Customers expect retail staff to be helpful, polite and to be well presented. Retail staff are required to have a good level of spoken English in order to understand customer needs and to be able to clearly provide information on request. Throughout my work experience I think I had very good communication skills towards customers I feel that I showed that I was enthusiastic about what I was doing. And there for customers would not hesitate to approach me. In the end it is important that the customers get what they want, the business then makes money and customers will be happy to return to the store. Task 17 In this task I will be explaining 3 types of communication I came across when approaching staff in a business Verbal communication One example of verbal communication that I came across as a customer was that when I asked a member of staff for a particular item they explain very clearly where the item was and they were very welcoming and polite Non-verbal communication One example of non-verbal communication that I came across was that when I tried to approach a member of staff in a store they didnââ¬â¢t even make eye contact with me they just pointed to a section of the store. Body language One example of body language that I came across is that when I tried to ask a till cashier for some information they just shrugged their shoulders with an angry face like I done something wrong. Task 18 In this task I will be identifying six communication skills and why they are important Appropriate spoken English It is important to have appropriate spoken English in Superdrug. While on my work experience it was important that I was polite to customers and that my language was clear and straightforward so that customers would fell comfortable buying the products and to return back to the store. Level and tone of voice When speaking to customers it was important that I pay close attention to my level and tone of voice. For example, if my tone of voice is too loud the customer may think I am being angry towards them. The level of voice should be balanced, not too loud and not too quiet. Welcoming In Superdrug it is important to be welcoming and friendly. For example, I welcomed every customer that came into the store and ask if they needed any help finding anything. This encourage .customers to return to the store/ Listening In Superdrug it was important that I know how to listen to customers. I made sure that I listened to the customerââ¬â¢s needs and what they wanted. I showed that I understood the customers and didnââ¬â¢t interrupt them unnecessarily. Assisting It is important to offer and give help to customers. While on my work experience I made sure I did this. For example, opening doors for customers with lots of bags, this will encourage customers to come back to the store. I also offered to get products from high shelves and if the customer was looking for a product that my store didnââ¬â¢t sell I advised them on what others stores would sell the product. Questioning Questioning is very important in customer services in Superdrug. When customers first enter the store the first contact with them was in form of a question. For example, ââ¬Ëhow can I help you Sir/Miss?ââ¬â¢ or ââ¬Ëwhat are you looking for?ââ¬â¢ Questioning helped me find out the needs of the customer. Which then gave me information on what they needed, to ask another question like, ââ¬Ëwhat is your budget for this item?ââ¬â¢. M3 How can I provide good customer care and services? In this task I will be describing how I can provide consistent customer care and services. Good customer care It is important in Superdrug that customers are satisfied with the way they have been treated; giving good customer care and loyalty will attract more customers to the store and keep Superdrug in business. Giving good customer care means being polite and helpful to customers. It is important that I listen carefully to customers and ask them questions so I get an understanding of what the customer wants so that I can get the right products for the customer. Having a positive attitude towards customers is mostly important because without a positive attitude customers will receive a negative vibe and therefore will not feel comfortable with me serving them. For example, while on my work experience customers asked for products that were no sold at the Superdrug store, instead of saying ââ¬Ëwe donââ¬â¢t have thatââ¬â¢ I recommended them to a store that might have it. It is important when providing customers with information that I am clear and accurate about the product and that I confirm that the customer understands the information I have supplied. It is good to remember that when a customer enters the store, try and give customers more than they pay for. Good customer services When customers enter the store they should be assisted. In Superdrug every customer that entered the store was given information on the products that were sold there and the products features. It is important in Superdug to provide after sales care such as refund and guarantees. Communicating with customers is an essential part of customer service. This includes letting them know what services are available and making sure they are happy with the product I have sold to them. Good customer service in Superdrug attracts more customers and increases sales. It also improves the business reputation which means more customers just through recommendations. For example, two main factors that contribute to its business success are Superdrugs commitment to high standard of service and the expertise of its staff. To maintain these standards and keep staff up to date with new products Superdrug invests in training. D2 The importance of providing good customer care and services Importance of good Customer service Customer service is the provision of care to customers from pre-service to after sales service. It may be face-to-face, over the telephone, written or via new technology using e-mail and the Internet. Superdrug use customer care to create an overall impression of an organisation that puts the needs of the customer first, to ensure quality and increase sales over competititors. Increasingly, Superdrug have customer services departments or customer services desks whose job is to ensure the efficient process of delivering customer care, including provision for those customers with special needs. Superdrug produce literature, which outlines their Customer Care Policy or Charter; this may include their policy on refunds, warranties, after sales service and how to make a complaint. Customer service is very important part of any business organisation. Bibliography BTEC introduction business-published by Heinemann in 2005 Heinemann Educational Publishers Halley Court, Jordan Hill, Oxford OX2 8EJ ISBN 978 0 435401 21 4 John Ruskin college intranet site Superdrug 452-456 Brixton Rd
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